Privacy Policy
At Saffron City, your privacy is not a checkbox — it is a commitment. This policy explains clearly and honestly how we collect, use, and protect your personal information when you use our platform, services, and website.
Overview
Saffron City (“we,” “our,” or “us”) operates as a modern urban services platform connecting residents, businesses, and local authorities across the city. This Privacy Policy governs all personal data we collect through our mobile application, web platform, and associated services.
We are committed to transparency about how we process your information and to giving you meaningful control over your personal data. By using our services, you agree to the collection and use of information in accordance with this policy.
This policy applies to all users of the Saffron City platform, including individuals, businesses, and partner organizations. If you do not agree with the terms of this policy, please discontinue use of our services.
Information We Collect
We collect information you provide directly and information generated through your use of our services. The categories below outline the types of data we may gather.
Identity Data
Full name, date of birth, national ID, profile photo, username, and password credentials.
Contact Data
Email address, phone number, postal address, and emergency contact information.
Location Data
GPS coordinates, neighborhood, and route history when location services are enabled.
Financial Data
Payment method details, transaction records, billing address, and invoice history.
Device Data
Device type, operating system, browser type, IP address, and unique device identifiers.
Usage Data
Features accessed, pages visited, search queries, session duration, and click patterns.
How We Use Your Data
We use your personal information to operate, improve, and personalize our services. The following outlines the legal bases and specific purposes for which we process your data:
- To create, manage, and authenticate your Saffron City account
- To deliver the specific services you have requested or subscribed to
- To process payments and manage billing and subscription records
- To communicate with you about your account, transactions, and service updates
- To personalize your experience based on your preferences and usage patterns
- To detect, prevent, and address fraud, security incidents, and illegal activity
- To comply with applicable laws, regulations, and legal obligations
- To conduct internal analytics, improve platform performance, and develop new features
- To send marketing communications where you have provided explicit consent
- To respond to your inquiries, feedback, and support requests
We process your data only when we have a lawful basis to do so — including contractual necessity, legitimate interests, legal obligation, or your explicit consent.
Sharing Your Information
We do not sell your personal information to third parties. We may share your data only in the limited circumstances described below:
- Service Providers:Trusted vendors who assist in operating our platform — including cloud hosting, payment processing, analytics, and customer support — under strict data processing agreements.
- Partner Businesses:Local businesses and service providers listed on our platform, but only the specific information required to complete your requested transaction.
- Government Authorities:Where required by law, court order, or to protect public safety, we may disclose information to competent authorities.
- Business Transfers:In the event of a merger, acquisition, or asset sale, your data may be transferred to the successor entity, with appropriate notice provided to you.
- With Your Consent:In any other circumstances, only with your express written consent.
All third-party service providers are required to handle your data in accordance with this policy and applicable data protection law.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to operate our platform effectively, understand usage patterns, and personalize content. The types of cookies we use are:
- Strictly Necessary Cookies:Essential for platform functionality such as user authentication, session management, and security. These cannot be disabled.
- Functional Cookies:Remember your preferences, language settings, and personalization choices to improve your experience.
- Analytics Cookies:Collect anonymized data about how users interact with our platform, helping us measure performance and improve features.
- Marketing Cookies:Used only where you have provided consent, to deliver relevant advertisements and measure campaign effectiveness.
You can manage your cookie preferences through your browser settings or our Cookie Preference Center. Please note that disabling certain cookies may affect platform functionality.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting obligations.
Active account data is retained for the duration of your relationship with Saffron City. Upon account deletion, personal data is removed within 30 days, except where retention is required by applicable law. Financial records are kept for 7 years in compliance with tax and accounting regulations. Anonymized and aggregated analytics data may be retained indefinitely as it does not identify individual users.
You may request deletion of your personal data at any time by contacting our privacy team. We will process your request within the legally required timeframe.
Security Measures
We implement robust technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure.
- AES-256 encryption for data at rest and TLS 1.3 for data in transit
- Multi-factor authentication for all internal systems and user accounts
- Regular penetration testing and third-party security audits
- Role-based access controls limiting data access to authorized personnel only
- Comprehensive incident response plan with 72-hour breach notification procedures
- SOC 2 Type II certified infrastructure hosted in ISO 27001 compliant data centers
While we employ industry-leading security practices, no system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your account credentials. Please notify us immediately if you suspect unauthorized access to your account.
Your Privacy Rights
You have meaningful rights over your personal data. We are committed to upholding these rights promptly and without charge:
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Correct inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your personal data ("right to be forgotten").
Right to Restrict
Limit how we process your data in certain circumstances.
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing based on legitimate interests or direct marketing.
Automated Decisions
Contest decisions made solely by automated processing
Withdraw Consent
Withdraw consent at any time without affecting past processing.
Children's Privacy
Saffron City services are not directed to or intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under this age.
If we become aware that we have inadvertently collected personal data from a child under 16, we will take prompt steps to delete such information from our systems. If you believe a child has provided us with personal data, please contact us immediately at privacy@saffroncity.pk.
Parents and guardians are encouraged to monitor their children’s online activities and to contact us with any concerns regarding our data practices.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We are committed to notifying you of material changes in a clear and timely manner.
When we make significant updates to this policy, we will notify you via email and display a prominent notice on our platform at least 14 days before the changes take effect. For minor changes, we will update the “Last Updated” date at the top of this document.
Your continued use of our services after the effective date of the revised policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you may discontinue using our services and request deletion of your account.
Archived versions of this Privacy Policy are available upon request by contacting our privacy team.
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